Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Stellar Spins platform and the relationship between us and our players in Canada. We set out how accounts should be managed, what we expect from users, and how deposits, withdrawals and promotions are handled. By creating an account and using our services you agree to these terms and any updates we publish on the site.

Account responsibilities

Accounts must be created and used only by the person named on the account. You are responsible for keeping your login details secure and for all activity that occurs under your account. Notify support immediately if you suspect unauthorised access. We may require identity verification at any time and may limit, suspend or close accounts where we believe there has been a breach of these terms or fraudulent activity.

Eligibility requirements

To register you must meet the legal gambling age in your province and hold a valid, verifiable identity. We require government-issued photo ID and proof of address when performing identity checks. Registration and play from provinces where online gaming is restricted should not proceed until you confirm local legality and operator authorisation. We may refuse service or close accounts found to be ineligible.

Acceptable platform use

Use of the platform is limited to personal, lawful gaming activity. You must not attempt to manipulate games, exploit technical faults, operate multiple accounts, or use automated software to access the service. If we identify abusive behaviour - including bonus abuse, chargebacks, or tampering with systems - we may cancel bets, confiscate winnings, and close accounts.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these Conditions. Unless a promotion states otherwise, only one account per person is eligible and play-through contribution rates vary by game type. Bonus funds and free-spin winnings are typically credited as bonus balance and may be subject to wagering requirements, maximum bet limits and withdrawal caps. Promotional terms may change; always check the active promotion rules before opting in.

Deposits and withdrawals

We accept a range of payment methods for deposits, including cards, vouchers and certain cryptocurrencies. Minimum deposit amounts may apply (for example, CA$10 for standard deposits; bonus-eligible deposits may have higher minimums). Withdrawals require verification and may have minimums (for example, CA$20 for most methods, CA$50 by bank transfer) and are processed after identity checks. Weekly withdrawal limits may apply. We do not guarantee processing times for third-party payment providers.

Dispute resolution

If you have a dispute, contact our support team via the site’s live chat or contact form first so we can try to resolve the issue. If a resolution is not reached, you may raise the matter with your provincial regulator or consumer protection office in Canada. We will cooperate with lawful requests from regulators and law enforcement as required.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where practicable, notified through your account. Continued use of StellarSpins after changes are posted constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the service and close your account.