Privacy and Data Policy

This Privacy Policy explains how Stellar Spins collects, uses, stores, and protects the personal information you provide when you register, play, deposit, place bets, or otherwise interact with our online casino services in Canada. We respect your privacy and aim to be clear about what data we handle, why we keep it, and how you can manage your information.

Types of Data We Collect

We collect several categories of information to operate accounts and deliver services. This includes personal data you provide directly, technical data collected automatically, and transactional records related to your play and payments.

Personal Data

Personal data includes your name, date of birth, contact details, address, government-issued ID when verification is required, and payment details. We also collect account-related information such as username, password hashes, and account preferences. This data is necessary to verify identity, prevent fraud, and comply with our internal compliance checks.

Technical Data

Technical data is gathered automatically when you use the site. Examples include IP address, device type, browser type, operating system, language settings, and location data inferred from your IP. We use this data to maintain site functionality, detect suspicious activity, and optimise the experience on mobile and desktop.

Transactional Data

Transactional data covers deposits, withdrawals, bets, wins and losses, bonus use, and other activity tied to your account. We record timestamps and amounts to support account statements, audits, responsible gambling checks, and dispute resolution.

How We Use Your Information

We use collected data to create and manage your account, process payments, verify identity, provide customer support, and improve service reliability. Data is also used for security, fraud prevention, compliance with legal obligations, and to send essential account notices. We do not sell your personal information to third parties for marketing.

Data Protection Practices

We protect personal information using access controls, encryption in transit and at rest, regular security reviews, and staff training. Only authorised personnel and service providers with a legitimate need may access your data. We retain information for as long as necessary to provide services, meet legal requirements, and resolve disputes.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to support authentication, site performance, analytics, and personalised content. Third-party analytics and advertising partners may also place cookies. You can control cookie settings through your browser or device; disabling certain cookies may affect site functionality.

User Rights

You have the right to access, correct, and request deletion of your personal data, subject to verification and applicable retention requirements. You may also object to or restrict certain processing where permitted. For requests, contact [email protected]. We will respond after verifying your identity.

Information Sharing and Third Parties

We share data with service providers such as payment processors, identity verifiers, analytics providers, and customer support platforms to operate the service. We may disclose information to comply with legal obligations or to investigate fraud and abuse. All third parties are required to protect your information in line with this policy.

Access, Correction and Deletion

To access, update, or delete your information, submit a request to [email protected]. We may need identity verification before fulfilling requests and may retain limited records as required for legal or regulatory purposes.

Privacy Policy Updates

We may update this policy to reflect operational or legal changes. Material updates will be posted on the site and dated. Continued use of StellarSpins services after changes indicates acceptance of the revised policy, so we recommend reviewing this page periodically.