Contact Us
Support is available to help with questions, account-related issues, technical concerns, or general feedback. Our Canada-based team can assist with registration, identity checks, deposits, withdrawals, and resolving game or payment problems. Contact us any time for quick troubleshooting, account updates, or guidance on responsible-play tools and personal limits. We aim to respond promptly with clear next steps and follow up as required. Use the channels below for email, phone, live chat, or partner enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email reply within 24 hours) |
| General enquiries | [email protected] (response within 48 hours) |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] (billing) |
| Privacy & security | [email protected] |
| Phone | +1 416 582 7394 |
| Working hours | Mon-Fri, 09:00-18:00 ET; limited weekend support |
Email Support
Email is our preferred method for detailed requests, account issues or when you need to send documents. Please include a clear subject line, a brief description of the problem and up-to-date contact details to avoid delays. For faster handling, email [email protected] and attach any relevant files; we’ll acknowledge receipt and advise next steps.
Send us a message
Name Email Message Send message Need a faster reply? Chat with StellarSpins support via live chat when available.Response Time
Our support team aims to respond to most inquiries within one business day. Simple questions such as account help or payment checks are usually handled quickly. More complex cases, including detailed verification, security reviews or banking investigations, may take longer depending on the issue and documentation required. We appreciate your patience while we work to resolve your request.
Feedback
We welcome your feedback, suggestions and ideas to help improve our site. Please share any thoughts about games, payments, support or the overall experience - every message is read carefully by our team. We use feedback to fix issues, refine features and make the site easier to use, so your input directly helps improve the service for all Canadian players.